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Refund Policy
1. General Provisions
This Refund Policy governs the terms under which refunds may be issued for purchases made on or through the VoltaraFunding platform (the “Company”).
By purchasing any service, program, subscription, or evaluation offered byVoltaraFunding, you acknowledge and agree to this Refund Policy in full.
All users are encouraged to review this policy carefully before completing any purchase.
2. Nature of Services
VoltaraFunding provides access to simulated trading evaluations, digital services, educational materials, and platform-based tools operating within a demo environment.
All services offered are digital in nature and delivered electronically.
No physical goods are sold.
3. Non-Refundable Services
All purchases are final and non-refundable, except where explicitly required by applicable law.
This includes, but is not limited to:
- Simulated trading evaluations
- Demo accounts
- Platform access
- Digital subscriptions
- Educational materials
- Downloadable content
- Software tools and related services
Services are deemed fully rendered and consumed once:
- Access credentials are issued
- The platform becomes accessible
- An account is activated
- Digital content is delivered
No partial, prorated, or unused-service refunds will be issued under any circumstances.
Failure to use a purchased service does not entitle the user to a refund.
4. Statutory Exceptions (Where Required by Law)
Where mandatory consumer protection laws apply (including certain EU jurisdictions), users may be entitled to a statutory withdrawal period only if:
- The service has not been accessed, activated, or used; and
- The digital content has not been delivered; and
- The evaluation or account has not been created or opened.
By completing a purchase and accessing any service, you expressly acknowledge andwaive any applicable statutory withdrawal right to the extent permitted by law.
Requests under applicable statutory rights must be submitted in writing to:
The Company reserves the right to request reasonable verification before processingany statutory withdrawal request.
5. Chargebacks & Payment Disputes
Initiating an unjustified chargeback or payment dispute without first contacting support constitutes a breach of the Company’s Terms & Conditions.
VoltaraFunding reserves the right to:
- Immediately suspend or permanently terminate user access
- Forfeit any associated accounts
- Report fraudulent disputes to payment processors
- Provide evidence to financial institutions
- Pursue recovery of funds and associated administrative costs
If you believe a billing error has occurred, you must contact:
before initiating any chargeback or dispute.
6. Technical Issues
Refunds will not be issued for:
- Internet connectivity issues
- Device incompatibility
- User error
- Failure to meet evaluation criteria
- Loss of simulated account due to rule violations
Users are responsible for ensuring they meet technical requirements before purchasing.
7. Abuse Prevention
The Company reserves the right to deny refunds in cases involving:
- Multiple purchase/refund attempts
- Abuse of promotional offers
- Platform misuse
- Attempts to exploit system vulnerabilities
8. Policy Updates
VoltaraFunding reserves the right to modify or update this Refund Policy at any time.
Changes become effective immediately upon publication on the website.
Continued use of the platform after updates constitutes acceptance of the revised policy
9. Contact Information
For refund-related inquiries, contact:
support@voltarafunding.com
